Fire Your Worst Customer
The whale curve shows your worst customers destroy up to 200% of profit. How to reset or release toxic accounts as stewardship of cash, people, and mission.
Founder Craft
Consistency Is a Skill, Not a Trait
Discipline is not a personality type. Self-control training and a 30% profit lift from initiative training show consistency is a skill founders can build.
The Kin Tax: Managing Family Claims on Business Cash
Family claims on business cash kill more African firms than competition does. The Kin Tax Ledger: budget generosity, separate accounts, honor family, and survive.
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Pricing Is the Most Neglected Lever in African SMEs
Why East African SMEs underprice, what willingness-to-pay research really shows, and the repricing experiments that lift margins without losing customers.
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The Founder’s Body Is a Balance-Sheet Asset
54% of founders burned out last year; 73% hide it. When the founder IS the business, a burned-out founder is a stopped business. Why energy is working capital, and rest is a performance input, not a reward.
The Five-Number Dashboard for a Small Firm
Most small businesses can\’t track more than 5, 10 numbers well. Here are the five an East African SME should measure weekly, cash, margin, repeat rate, pipeline, receivables, and what to ignore.
The Founder’s Week: Operating Cadence Beats Chaos
A repeatable weekly rhythm is the founder\’s real product. Why a one-person leadership team needs cadence more than anyone, and the simple Monday/Friday/monthly rhythm that prevents drift.
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The Used Flag: You May Not Praise What You Have Not Handled
A model can write a confident product review in your voice about something nobody on your team has opened. Three marks that fix it, and the thirty minute audit that costs you traffic and is worth doing anyway.
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Cash Flow When Everyone Pays Late: The 90-Day Economy
Over 60% of Kenyan SMEs wait beyond 30 days, and the government owes suppliers ~Sh525bn. Why cash-flow design, not revenue, decides who survives, and how to build a late-payment-proof business.
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SOPs in Low-Formality Worlds: How to Delegate
The business that lives only in the founder\’s head can\’t scale, can\’t be sold, and dies when the owner gets sick. Why simple written routines predict survival, and how AI turns a voice note into an SOP.